Policies & Legal Information
Read our Privacy Policy, Refund Policy, Terms & Conditions, and Shipping Policy — transparent terms for buying refurbished servers, workstations & cloud services from Serverwale™ India.
Our Commitments
Built on Trust & Transparency
Every policy at Serverwale™ is designed to protect both the customer and the company — fair, clear, and jargon-free.
Privacy Policy
Your data is yours. Always.
We are committed to protecting your personal and business data. When you buy refurbished servers, GPU workstations, or cloud services from Serverwale™, your information is handled with the strictest confidentiality.
- Personal & business data kept strictly confidential
- We never sell or share your information with third parties
- Data used only for order processing, support & service delivery
- Secure HTTPS encryption on all transactions
Refund Policy
Fair. Transparent. Case-by-case.
Refunds at Serverwale™ are handled fairly and transparently based on product type, configuration, and the stage of fulfilment. Custom-built servers and enterprise deployments have specific refund terms.
- Refund eligibility assessed case-by-case within 7 days
- Custom builds & dedicated servers: limited refund applicability
- Standard stock items: refund within 48–72 hours of approval
- Support team reviews every request personally
Terms & Conditions
Clear terms. Mutual respect.
By using Serverwale™ services — including server purchases, cloud hosting, VPS, and IT consulting — you agree to comply with our acceptable-use policy and all applicable Indian IT laws and regulations.
- Services must not be used for illegal or unethical activities
- Users must comply with Indian IT Act 2000 & amendments
- Abuse of cloud resources may result in immediate suspension
- Serverwale reserves the right to update terms with notice
Shipping Policy
Pan-India. Packed safe. Delivered fast.
We ensure secure and timely delivery of all servers, workstations, and IT hardware across India with professional packaging, insurance cover, and real-time tracking. Same-day dispatch available in Delhi NCR.
- Pan-India delivery — all major cities covered
- Professional packaging — anti-static, foam-padded
- Tracking details shared via SMS/email post-dispatch
- Metro cities: 1–3 days · Other cities: 3–7 business days
Disclaimer
Serverwale™ provides servers, workstations, cloud hosting, and IT infrastructure services on an "as-is" and "as-available" basis. While we strive for maximum availability and quality, we do not guarantee 100% uninterrupted service in all scenarios. Serverwale™ is not liable for indirect damages, data loss, or business interruption arising from third-party factors. Product specifications, pricing, and availability may change without prior notice. Please review applicable SLA agreements and warranty documentation before purchase.
FAQ
Policy Questions & Answers
Still Have Questions
Our support team is ready to clarify any policy, refund, warranty, or shipping concern. We respond within 30 minutes.
